Company Description

ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East. With years of expertise, ETISAL delivers innovative and customized BPO solutions to meet the unique business needs of its clients, allowing them to focus on their core operations. The company emphasizes global coverage, cultural understanding, and implementation of industry best practices and advanced technologies. Committed to quality, ETISAL prioritizes delivering value, fostering customer satisfaction, and continuously exceeding client expectations. Based on a foundation of integrity, passion, and flexibility, ETISAL seeks to redefine excellence in customer and business support services.

Role Description

This is a full-time, on-site role for a Chat Technical Support Agent (English-No Calls) located in Cairo. The Chat Technical Support Agent will primarily handle customer inquiries through live chat, ensure the resolution of technical issues, and provide troubleshooting support. Responsibilities include delivering excellent customer support, addressing inquiries promptly, maintaining high levels of customer satisfaction, and utilizing analytical skills to resolve queries effectively. The agent will serve as the first point of contact while ensuring a professional and solution-oriented approach at all times.

Qualifications

"English Technical Support Agents B2 level

▪️Technical graduates (Foreigners can apply)
▪️No experience needed
▪️Location: Maadi

✔️Salary: 11K – 14K EGP (based on English level)
✔️Shifts: last shift ends 6 PM
✔️2 Days off
✔️ Monthly incentive

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