Consulting with IT managers and other departments as required.

Providing IT assistance to staff and customers.

Training end-users on hardware functionality and software programs.

Resolving logged errors in a timely manner.

Monitoring hardware, software, and system performance metrics.

Updating computer software. as well as upgrading hardware and systems.

Skills

Exceptional ability to provide technical support and resolve queries.

In-depth knowledge of computer hardware, software, and networks.

Ability to determine IT needs and train end-users.

Proficiency in IT helpdesk software, such as Freshservice and SysAid.

Experience in documenting processes and monitoring performance metrics.

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