• Handles customers’ orders, inquiries and complaints in a positive effective manner whilst ensuring SEOUDI Super Market branding and corporate image are reflected in a positive manner, as per approved quality standards.
• Responds to customers inbound activities through voice calls and digital channels, pertaining to all kinds of inquiries, orders, and complaints timely and accurately to reflect a positive image of SEOUDI Super Market.
• Provides accurate information about SEOUDI Super Market products and services, processes customer order on computer systems with 100% accuracy.
• Follow communication “scripts” smartly while handling different topics.
• Build customer loyalty to SEOUDI Super Market brand by follow-up of customer calls/issues raised assuring end to end resolution.
• Identify and escalate complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Provide personalized experience through identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives, in addition to going extra mile.
• Seize opportunity to promote SEOUDI Super market products through up sell and cross selling when they arise.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Ensures all SEOUDI Super Market policies and procedures are executed in a positive manner.
  
  

Responsibilities

• Handles customers’ orders, inquiries and complaints in a positive effective manner whilst ensuring SEOUDI Super Market branding and corporate image are reflected in a positive manner, as per approved quality standards.
• Responds to customers inbound activities through voice calls and digital channels, pertaining to all kinds of inquiries, orders, and complaints timely and accurately to reflect a positive image of SEOUDI Super Market.
• Provides accurate information about SEOUDI Super Market products and services, processes customer order on computer systems with 100% accuracy.
• Follow communication “scripts” smartly while handling different topics.
• Build customer loyalty to SEOUDI Super Market brand by follow-up of customer calls/issues raised assuring end to end resolution.
• Identify and escalate complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Provide personalized experience through identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives, in addition to going extra mile.
• Seize opportunity to promote SEOUDI Super market products through up sell and cross selling when they arise.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Ensures all SEOUDI Super Market policies and procedures are executed in a positive manner.
  
  

Requirements

• Bachelors Degree is essintial.
• Superior listening and communication skills.
• Very good command of Arabic | English-preferable (oral and written).
• Customer focus and adaptability to different personality types is a must.
• Knowledge of customer service practices and principles.
• Proficient in relevant computer applications.
• Excellent typing skills is a must /Arabic-English.
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  للتقديم الان