Company Description

MICO WORLD, founded in 2014, is a globally recognized open social platform that helps people connect through chat, video, voice chat, live streaming, games, and more. With a presence in over 150 countries and regions, MICO WORLD has amassed 100 million users worldwide, including over 150,000 contracted content creators. The company offers popular platforms such as MICO, YoHo, TopTop, and Sugo, aiming to provide high-quality and rich social experiences. MICO WORLD is committed to enhancing localized management and expanding its global brand presence.

 Role Description

This is a full-time, on-site Turkish Customer Service - Chat Account role based in Cairo, Egypt. The role involves providing outstanding customer support through chat platforms and ensuring customer satisfaction by addressing queries and resolving issues promptly. Key responsibilities include communicating effectively with customers, maintaining a high level of professionalism, and improving customer experiences through exceptional service and support.

 Qualifications

Proficiency in Customer Support and Customer Satisfaction to address customer inquiries and resolve complaints effectively

Strong understanding of Phone Etiquette and Customer Service skills to provide a professional and positive interaction with customers

Experience in enhancing Customer Experience and ensuring client needs are successfully met

Fluency in Turkish and a good command of English

Excellent communication and interpersonal skills

Ability to work collaboratively in a team environment and adapt to a dynamic workflow

Previous experience in customer service or related fields is preferred

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