Job Details

Experience Needed:More Than 2 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:12000 To 12000 EGP Per Month

Job Categories:

• Administration
• Customer Service/Support
• Sales/Retail

Skills And Tools:

Customer ServiceCommunicationCRM SoftwareAttention to DetailConflict ResolutionProblem SolvingCustomer SupportCustomer CareCustomer RelationsCustomer SatisfactionCustomer Service Management

Job Description

We are looking for a Customer Service Representative to join our growing team in New Cairo. You will be the voice of our UK-based company, speaking directly with customers, handling enquiries, resolving complaints, and building lasting relationships. This role requires excellent English and strong communication skills – you will be in daily contact with UK customers and working closely with our UK headquarters. Our UK management will be based on-site in Cairo, working directly alongside you. This is a hands-on operation, not remote oversight.

Job Requirements

Requirements

• Minimum of 2 years' experience in a customer service, administration, or marketing support role
• Strong background in speaking directly with customers via phone, email, and live chat
• Experience with negotiations and objection handling
• Ability to build genuine rapport and long-term customer relationships
• Confident handling complaints and resolving issues professionally
• Experience using CRM systems
• Excellent communication skills – clear, professional, and personable
• Fluent English (written and spoken) is essential – you will communicate directly with UK customers and our UK team daily

للتقديم الان