Company Description

KAI Collections is an Egyptian premium clothing brand for men's and women's wear established in 2018. With over 7 Branches across Egypt.

Role Description

This is a full-time, on-site role based in Cairo, Egypt, for a Customer Service Specialist. The selected candidate will handle customer inquiries, provide assistance with products, resolve complaints, and ensure a positive customer experience. Key responsibilities include managing customer communications via phone, email, and in-person, and maintaining customer satisfaction through excellent service delivery and problem-solving. The role involves fostering customer relationships and contributing to a high-quality service experience.

Qualifications

Proficiency in Customer Support and Customer Service

Strong skills in Customer Satisfaction and Customer Experience

Excellent Phone Etiquette

Effective communication and interpersonal skills

Ability to manage and resolve customer inquiries efficiently

Proactive problem-solving and adaptability to handle challenges

Experience in retail or fashion-related customer service is a plus

High school diploma or equivalent; additional education is a bonus

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