Intro Video_ Foundations of Travel Agency Operations Lesson 1.1 Stakeholders in the Tourism Market Lesson 1.2 Alternate Types of Travel Agents Lesson 1.3 Other Stakeholders in the Travel Agency Sector Lesson 2.1 The Travel Agent's Selling Process Lesson 2.2 Travel Agency Terminology Lesson 3.1 Responding to Enquiries Lesson 3.2 Providing Proposals and Quotations to Clients Lesson 3.3 Customer Profiles Lesson 3.4 Sourcing Product Costing Lesson 3.5 Flight Bookings Lesson 3.6 Currency Conversions Lesson 3.7 Providing Quotes to Clients Lesson 4.1 Travel Booking Workflow Lesson 4.2 Advantages of Mid-Office Systems Lesson 5.1 Booking with Suppliers Lesson 5.2 Electronic Bookings Lesson 5.3 Booking Multiple Products and Services Lesson 6.1 Principles of Documentation Lesson 6.2 Confirmation Documents Lesson 6.3 Booking and Financial Records Lesson 6.4 Calculating Booking Yields Lesson 6.5 Final Documentation