نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : not mentioned
المكان : Egypt
الخبرة : 0-3 سنة
الراتب : not mentioned
المكان : Egypt
Job Details
Experience Needed:2 to 3 years
Career Level:Experienced (Non-Manager)
Education Level:Bachelor's Degree
Salary:Confidential
Job Categories:
Skills And Tools:
Job Description
- Supervise, coach, and mentor a team of customer service representatives to ensure excellent customer service
- Monitor team and individual performance metrics, identify areas for improvement, and implement strategies to enhance productivity and customer satisfaction
- Develop and deliver training programs to upskill team members and keep them informed of product/service updates
- Troubleshoot complex customer issues and provide guidance to team members on handling difficult scenarios
- Collaborate with other departments to share customer feedback and work towards process improvements
- Maintain detailed records of customer interactions, team performance, and other relevant data
- Assist with hiring, onboarding, and scheduling of customer service team members
- Identify opportunities for process improvements and implementation of new customer service initiatives
- Promote a positive, collaborative work environment and foster a customer-centric culture
Job Requirements
- Bachelor's degree
- Excellent communication and interpersonal skills
- 3+ years of experience in a customer service or contact center environment, with at least 2 years in a leadership or supervisory role
- Strong communication, interpersonal, and problem-solving skills
- Demonstrated ability to manage, motivate, and develop a team effectively
- Excellent customer service orientation and conflict resolution skills
- Excellent command of the English language
- Proficiency in using customer service software, CRM systems, and other relevant technology