Job summary

Represent the technical focal point for local customers along with our international partners customers. Handle the day-to-day interactions related to fixed solutions trouble tickets (TT) received via different channels either calls or mails or automatically created by the system in a professional way considering resolution SL., setting priority for long durations TTs and repeated TTs. Provide the customers with a world class standard of support.

Qualifications

• Cisco LAN Delivery
• Cisco LAN Design
• Cisco LAN Operations
• Cisco WAN Design
• Cisco WAN Delivery
• Telecommunications
• Networking
• Information Technology

Responsibilities

• Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties to solve these problems according to the SLA.

• التقديم الان