نوع العمل : عمل كلى
الخبرة : 5-8 سنة
الراتب : NOT MENTIONED
المكان : EGYPT
الخبرة : 5-8 سنة
الراتب : NOT MENTIONED
المكان : EGYPT
ob Details
Experience Needed:More than 5 years
Career Level:Manager
Education Level:Bachelor's Degree
Salary:Confidential, Quarter Bonus Up to 1 Month
Job Categories:
Skills And Tools:
Job Description
- Supervise and mentor a team of customer support representatives to ensure high-quality service delivery.
- Monitor daily operations of the customer support department, ensuring adherence to company policies and procedures.
- Handle escalated customer inquiries and resolve complex issues promptly and professionally.
- Develop and implement strategies to improve customer satisfaction and operational efficiency.
- Conduct regular performance evaluations, provide constructive feedback, and identify training needs.
- Collaborate with cross-functional teams to address customer pain points and enhance service offerings.
- Prepare and analyze reports on team performance, customer feedback, and key support metrics.
- Ensure compliance with company standards, industry regulations, and best practices.
- Facilitate ongoing training sessions and workshops to keep the team updated on products, services, and support protocols.
- Contribute to the recruitment, onboarding, and development of new customer support staff.
Job Requirements
- Minimum of 5 years of experience in customer support or a related field, with at least 2 years in a supervisory or team lead role.
- Proven ability to manage and motivate teams in a fast-paced environment.
- Strong problem-solving skills and the ability to handle escalated customer issues effectively.
- Excellent verbal and written communication skills.
- Demonstrated experience with customer support software and CRM systems.
- Ability to analyze data and generate actionable insights to improve team performance.
- Strong organizational and time management skills.
- Experience working in an office-based environment.
- Flexibility to work full-time, under limited supervision, and adapt to changing priorities.
- Commitment to delivering exceptional customer experiences and upholding company values.