Job Description

Roles & Responsibilities

Follow up with customers regarding overdue payments and outstanding balances.

Ensure timely collection of payments as per agreed terms.

Coordinate with the sales and finance teams to resolve payment issues.

Maintain accurate records of customer accounts and collection activities.

Prepare daily/weekly collection reports.

Reconcile customer statements and resolve discrepancies.

Monitor aging reports and prioritize collection activities accordingly.

Escalate unresolved accounts when necessary.

Ensure compliance with company policies and procedures.

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