Deliver excellent proactive and reliable service to clients, as measured via internal/external metrics
Work together with relevant stakeholders to identify opportunities for process improvements and enhancing customer experience.
Build strong ties and rapport with both internal and external customers.
To be able to support relationship teams and act as backups for clients in the absence of an ARM
Knowledge, Skills and Experience:
Exceptional communication skills with complete command over spoken and written English. Arabic advantageous
University graduate preferable with a minimum of 2 years of customer handling experience in functions such as Customer Services and Relationship management
Intermediate level of Corporate / Business / Wholesale product knowledge such as. Cash, Trade, Collection etc.
Excellent comprehension skills and understanding of customer requirement
Possesses customer centric attitude with willingness to learn & take ownership