Second line experience supporting enterprise network hardware using Cisco products
A strong background in supporting and troubleshooting Networks LAN WAN and Wireless
Good working knowledge of enterprise switches firewalls and using the CLI
Detailed knowledge of TCP IP UDP the OSI 7 layer model DNS DHCP VPNs HSRP or other high availability solutions
Understanding of wireless networking in an enterprise environment such as coverage challenges and end user device roaming
Understanding of copper and fiber data cabling eg CAT6 single mode and multi mode fiber optics
Working knowledge of Linux from installations file systems using text editors such as vi general Linux CLI commands and Linux systems administration
Working knowledge of Microsoft back office technologies Although most of our Active Directory ADFS Mail systems etc are managed by a separate team your experience to discuss problems or areas of improvement would be advantageous
Project management abilities and technical task execution experience
Strong analytical skills with proven problem solving ability of complex technical issues
Essential you have worked in a customer facing role which requires solid technical aptitude excellent oral communication and written skills to develop clear and concise documentation and to engage effectively with the business at all levels in different situations
Proven ability to operate in high pressure situations successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
