الرئيسية / الوظائف / 3878 مشاهدة03 أبريل 2022


Sales & Service Officer (Cairo & Giza Branches) - Mashreq Bank - STJEGYPT



Sales & Service Officer (Cairo & Giza Branches) - Mashreq Bank - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo-EG

About the job

Job Purpose:

· To provide MashreqBank customer financial services which exceed the customer expectations by delivering an unbiased, competent, timely and problem free service.

· Be imaginative and creative in the delivery of customer service.

· Profile each and every customer met to understand their needs.

· Customer retention is also the SSOs responsibility.

· Improve on service levels at the branches. Take ownership of customer complaint resolution. Report indicators, set by CSQ accurately at the required frequency.

· Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the MB family.

· Deputize for the Branch Manager in his absence.

· Provide constructive and constant feedback on improvement of : products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

· Adhere to Branch process and report deviations to the BM, which should finally lead to an acceptable Branch Audit rating.


Key Result Area:

· Minimizing customer attrition.

· Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.

· Increasing share of wallets of high risk customers to prevent an easy exit.

· Meeting with the set service standards (indicators and surveys).

· Ownership of customer complaints.

· Contribute towards acceptable audit rating for the Branch.


Knowledge Skills and Experience:

· Thorough knowledge of products, services policies and processes of retail banking in Mashreq Bank.

· The job holder will have to possess the following skills:

Ø Problem Solving skills.

Ø Communication skills.

Ø Interpersonal skills.

Ø Ability to work under pressure.

Ø Computer literacy.

· The job holder should be a University Graduate with 2-3 years banking experience or experience in any other service industry.


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