الرئيسية / الوظائف / 5008 مشاهدة17 أبريل 2022


Customer Relationship Officer at Eg bank - STJEGYPT



Customer Relationship Officer at Eg bank - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Location: cairo

JOB PURPOSE

The Customer Relationship Officer is responsible for marketing and selling the banks products and services through direct and cross selling techniques while maintaining a high quality service In addition to developing relationships with customers and ensuring that their profiles are up to date

MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

Identifies customer needs and fulfils it with proper banks products or services

Handles customers requests/inquiries related to their accounts products and services in a professional manner and serves all customers regardless of segment up to the level of  their full satisfaction

Promotes and sells the banks products and services to achieve the yearly set targets

Ensures that brochures are up to date and in place

Carries and handles efficiently custody items keys as per custodian matrix and relevant policies and procedures

Uses cross selling techniques with EGBANK existing customers

Adheres to Branch Operating Model

Ensures that customers profiles are updated through implementing the KYC principle Know Your Customers

Migrates customers to various channels ATM cheque deposit box

Carries out any task requested by the Senior Relationship Officer and the Branch Manager

Makes calls upon request to EGBANK existing clients

KEY PERFORMANCE INDICATORS KPIs

Number of customers complaints and the recurrence of the same complaint

Customer feedback surveys and pulse checks

Customer satisfaction rate measured through customer satisfaction surveys

Achievement of individual sales targets and quality targets

Number of cross selling successfully conducted by the job holder

Constant availability of brochures

Number of times the job holder did not adhere to the Branch Operating Model

Number of out dated customers profile

Number of remarks and recurrence of remarks in quality assurance individual reports

Number of remarks and recurrence of remarks in audit reports

Number of remarks and recurrence of remarks in compliance reports

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للمزيد من الوظائف فى تخصص

Banking


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