الرئيسية / الوظائف / 3977 مشاهدة05 مايو 2022


Customer Service Representative at Elmazr3a - STJEGYPT



Customer Service Representative at Elmazr3a - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: 4000 EGP
Salary Type : Net Salary
Location: Cairo,EG


Job description



Description: Customer Service Representative (FMCG sector)


•Job Type: Variable shifts (2 day off)


-Preferred residents of ( Obour- Elshroq-new cairo)


•Location: Obour,Ahmed Orabi Agricultural Compound.


•Must own a car


•Job Duties:


- Resolve customer complaints via phone, email, whats app and social media.

- Attracts potential customers by answering product and service questions

-Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Prepares product or service reports by collecting and analyzing customer information.

- Handle changes in policies or renewals.

- Handling mapping on google maps and following with delivery agents.


•Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills.


•Gender: Any

•Age: 21 – 28

•Graduated is a must.

•Experience: 1- 4 call center experiences is a must.

•Languages: Excellent English.

•Salary: 4000 EGP.


Please send your updated CV to [email protected] and write " Customer Service Representative " in the subject, any email without the mentioned job will be discarded.

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Customer Service


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