الرئيسية / الوظائف / 9808 مشاهدة21 مايو 2022


Customer Care Advisor - English Speakers - Part-time -Vodafone - STJEGYPT



Customer Care Advisor - English Speakers - Part-time -Vodafone - STJEGYPT

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Work Type : Full Time
Experience : 0-1 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: cairo.eg

Description

A Customer Care Advisor is the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features provided by Vodafone. They support customers by providing helpful information, answering questions, and responding to complaints. The Customer Care Advisor has good communication skills along with a good knowledge of Vodafones latest products and offerings, price plans and associated technologies, systems and processes in order to provide an excellent customer experience.

Job Responsibility

* Handles customer requests, issues or questions in a professional manner and strives to deliver a first time resolution service;

* Meets defined KPIs including NPS and sales;

* Acts as an advocate of Vodafone, protecting the reputation by following Vodafones Brand Tone of Voice;

* Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;

* Uses time proactively and efficiently to deliver on service targets;

* Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;

Skills

Digital Advocacy
Customer Journey Knowledge
Ownership
Building Rapport
Resilience
Expert Advice
Expert Communication
Empathy
Customer Experience
Product and Service Advocacy
Service Delivery Excellence


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