To help the Operations team with administrative task that ensure the day-to-day running of the teaching centre.
To provide support to Teaching Centre staff in dealing with issues related to child protection.
Receives and responds to enquiries from/to customers. Identifies where more complex issues require resolution by others and refers them on accordingly
Recognises and understands the impact of incidents arising (e.g. child protection incidents; behaviour management issues; complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
Monitor movement of Young Learners students (ensuring they remain safe and on the premises) during classes and escalate issue to the academic team
Product and service support
Delivers a range of administrative and customer services within agreed corporate procedures, to maximise quality, continuity and efficiency
Provides logistical support to the organisation and delivery of teaching and registration as well as other internal and external activities/events, to ensure they run smoothly and efficiently. This includes setting up of classrooms as per British Council standards guidelines, rearranging furniture and layout with contracted staff
Proactively communicates and liaises with others (internally and externally) to ensure effective coordination and delivery of events, services and activities
Ensure all classroom IWBs are working properly by performing basic troubleshooting and escalating issues to IT Technician as required
Report maintenance issues with premises and equipment to Business Operations team
Supervises administrative and logistical services
Assisting in office administrative tasks such as, but not limited to, clerical work, filing, , scanning, archiving, updating documents and data bases
Maintains accurate records as they relate to the work area
Assist the Marketing Officer with maintaining records of promotional materials
Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
To monitor cleanliness of the British Council building to ensure all classrooms and public areas are neat and tidy as per British Council standards, particularly at class change over and after hours support. Reports any issues with the service provider to Business Operations team
Acts as the point of contact for all deliveries for the Teaching Centre
Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon
Tasks and coordinates external contractors/suppliers to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.
About You (essential Requirements For The Role)
One year of work experience
Experience of working in an educational institution
Gross monthly salary: 4,600.76 EGP
Deadline to receive applications: June 21, 2022
Please note that all applications should be submitted in English only.