Job Duties Include

• Communicating with clients through various channels providing product and service information and resolving product and service problems.
• Improve customer service experience and help create engaged customers.
• Take ownership of customers issues and follow problems through to resolution.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Maintain an orderly workflow according to priorities.
• Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.

Requirements

• Bachelors degree in Business Management, Marketing, sales or other relevant subject.
• 2-3 years of relevant experience
• Fluent in Arabic ,English language is a plus.
• Proficiency with computers and strong typing skills.
• Strong problem-solving and troubleshooting skills.
• Passion for ensuring a world class user support experience
• Quick learner and adaptable to learn new processes, concepts, and skills
• Excellent communication skills.
• Good multitasking skills.
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Knowledge of ticketing systems, company products & services.

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