Position Overview
Traveler Experience (TX) is seeking a Travel Counselor II who will provide consultative customer support services to clients via multiple channels
Position Description
- Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
- Sells
products that are of commercial value to CWT and contribute to CWTs
profitability; sells “add on” attachments (hotel, other); upsells
targeted areas of travel - Acts as a trusted advisor by offering
informed and insightful recommendations which provide the best traveler
experience in each situation - Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
- Escalates more complex problems to more experienced staff
Qualifications - Experience
- High School diploma
- 2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor
- Strong verbal and written communication skills
- Good travel industry knowledge
- Skilled in GDS and other booking tools used by CWT
