Job Description
Issuance of tickets – Air, Hotels etc.
Follow Standard PNR procedure – Name as per passport, Agent CTC, Pax CTC & his/her Nationality, Fare quoted & Fare rule, Time limit, seat assignment, frequent flyer number etc.
Offer multiple options on flights / hotels to customers
Explain travel itinerary in detail and confirm with customer that you have met his/her requirement/expectations
Check Queues on daily basis and clear the Qs regularly.
STRICTLY adhere to Fursan policy of refund / Re-issue / ticket issuance for personal accounts, Refund control / personal account forms thoroughly to be checked and signed.
Monthly individual staff sales target to be met and maintained.
Read and understand product updates and Airline circulars
Follow up visa processing for customers
Handle hotel bookings (including those are not bookable in GDS)
Liaise with Accounts for invoices sent to Accounts Department
Support Visa Processing.
Trace invoices & support invoice submission to the client.
Offer assistance to team members whenever it is required
Help team leaders to compile reports for submission to clients
Desired Skills and Experience
Excellent Communication & interpersonal skills (Both English & Arabic)
IATA/ UFTAA & Middle East experience (preferred)
Experience of working on Amadeus or Sabre (Mandatory)
Emphasis on Quality customer care & positive behavior
Negotiation & problem solving skills
Well organized in performing his/her duties.
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