• Receive inbound calls for
International & Domestic Air, Hotel booking inquiries from customers.
• Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
• Identifying and assessing customers needs to achieve satisfaction.
• Make sure that all customers issues are handled.
•Provide accurate, valid and complete information by using the right methods/tools.
•Follow up (Call and Email) with customers in case of pending/escalated issues.
• Communicate clearly and effectively with customers.
Job Requirements:
•Minimum of 6 months experience as a customer service agent in Travel agency.
•Immediate joiners are preferable.
•Excellent communication and presentation skills characters.
•Ability to multitask, prioritize, and manage time effectively.
•Rotational shifts
from 10:00 PM to 6:00 PM or
from 3:00 PM to 11:00 PM
Rotational days off.
• Its an #internship for 3 to 6 months.
Send your CV to
[email protected] with subject (Summer internship) if you find a position of interest for yourself below.
