الرئيسية / الوظائف / 5118 مشاهدة10 نوفمبر 2022

Customer Service Specialist at DP World - STJEGYPT

Customer Service Specialist at DP World - STJEGYPT


Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG


About the job





  • Providing face to face in office meeting with the customers to discuss customers claims, inquiries, requests and complaints.

  • Handle angry customers in professional way (V.I.O.) to contain the situation and lead it into cooling-down.

  • Listen to customers carefully and classify customers objectives in order to assign the suitable prompt action.

  • Form solid link between external customers and internal customers in order to clarify and solve any situation.

  • Use TOS applications to provide customers with accurate up to date info.

  • Filing required interactions submitted by our customers through CRM platform addressing concerned dept.

  • Initiate and handle VGM accounts in coordination with our IT
    team, informing the customers with the needed requirements and verify
    their data.

  • Provide constant help regarding VGM possible challenges.

  • Acting as MTS customer service & help desk at Sokhna branch.

  • Coordinate with Customs authorities in order to recognize and adhere to Customs needs and requirements.



للمزيد من الوظائف فى تخصص

Customer Service


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