الرئيسية / الوظائف / 4158 مشاهدة16 نوفمبر 2022

Retail Banking - Relationship Officer at Credit Agricole Egypt - STJEGYPT

Retail Banking - Relationship Officer at Credit Agricole Egypt - STJEGYPT


Work Type : Full Time
Experience : 0-3 Years
Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG

Job description

  • Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
  • Provide the assigned portfolio of intermediate customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
  • Maintain a superior customer service experience including pre-empting issues and proactive servicing
  • Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
  • Maximize profitability from the priority base
  • Actively identify new customers, grow affluent customers portfolio by introducing higher number of NTB new to bank affluent customers
  • Up-sell and cross-sell other bank products and services to existing customers
  • Minimize customer attrition
  • Maintain customer contact

Job requirements

  • Bachelor degree
  • 1-2 years in retail banking, customer service
  • GT who passes basic certificate
  • Customer service workshops accreditation certificate
  • Sales techniques
  • Customer service etiquette
  • Bancassurance accreditation
  • Compliance & Legal
  • Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
  • Interpersonal skills
  • Sales skills
  • Written & oral communication

Apply for here

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