Gender : male and female Salary: Not Mentioned Salary Type : Net Salary Location: Cairo , EG
Job description
Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
Provide the assigned portfolio of intermediate customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
Maintain a superior customer service experience including pre-empting issues and proactive servicing
Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
Maximize profitability from the priority base
Actively identify new customers, grow affluent customers portfolio by introducing higher number of NTB new to bank affluent customers
Up-sell and cross-sell other bank products and services to existing customers
Minimize customer attrition
Maintain customer contact
Job requirements
Bachelor degree
1-2 years in retail banking, customer service
GT who passes basic certificate
Customer service workshops accreditation certificate
Sales techniques
Customer service etiquette
Bancassurance accreditation
Compliance & Legal
Computer skills, ability to operate different MS applications, and CRM, CBS, etc.