Job Responsibilities
• Support
sales activities to prospective and existing customers in line with the
commercial strategy to drive incremental, quality revenue and improved
load factors, recording all pertinent information using Salesforce
according to established policies and procedures.
• Support the onboarding of new customers in line with established policies and procedures.
•
Maintain accurate and up to date information on all existing and
prospective customers in Salesforce according to established policies
and procedures.
• Meet defined sales support KPIs/SLAs.
• In
support of Sales Executives collect, review and record sales, customer,
market and competitor data and insights according to established
policies.
• Enter order and sales in the companys system to
ensure the delivery of the right product and services at the correct
price and with the proper discount level with outmost quality and
efficiency.
• Maintain promotional database by entering promotion
details, regular and special prices and promotions to provide update
information to sales force and ensure consistency of offered promotions.
•
Collect, review and record sales, customer, market and competitor data
and insights according to established policies and procedures to ensure
data accuracy and execution of transactions according to contractual
Terms and Conditions.
• Follow-up communication with internal and
external stakeholders to ensure uninterrupted process flow and customer
satisfaction to drive revenue performance.
Education & Experience
• Educated to diploma level
•
At least 3 years of travel industry sales support experience or
equivalent/relevant transferable experience, with an existing network
within the travel industry.
• Multicultural experience in dealing with people at all levels, including senior internal and external customers.
