Job Purpose
Provides an efficient and qualified service to existing / prospective Corporate customers
Key Accountabilities
- Enhancing
some of daily internal system reports such as clearing reports,
instalments reports and outstanding LC & LG reports provided to
Customer Service Unit team to allow the team to provide more accurate
and efficient data to customers. - Coordinate
with all related departments to make sure that TAT and process are in
place and updated to fulfill any uncovered gaps shown in Customer
Service Unit daily. - Maintaining
and improving high levels of customer satisfaction by providing quick
and accurate responses and resolving queries efficiently. - End to end handling of complaints, follow up and arrange for satisfactory resolutions with all involved parties .
- Preparing Customer requests reports that are relative to account position and account dues position.
- Ensure contacting all Corporate customers in regular bases to obtain their level of service satisfaction.
- Handling Customer requests that related to trades and settlement
- Handling the whole Foreign Exchange process
Education
Bachelors Degree or Equivalent Certification/Experience
Experience
- Understanding of corporate banking products and services.
- Knowledge in accounting policies & standards and financial analysis tools & technique.
- Effective communicating skills
- 1 to 5 years banking sector experience – specifically in Customer Service
- Preferably Obtained Credit course