Role Context;
What you ll do:
Role Responsibilities:
communicator on both in and outbound telephone calls, the role holder
will need to use their skills to help customers who may be experiencing
financial difficulties. The role holder will need to be a good listener
with a strong understanding of the issues that businesses can face in
their daily lives and especially during an economic downturn.
engagement with the customer and overlaying Bank data the role holder
will need to develop a deep understanding of the customers business and
the issues that it faces.
advice and assistance to customers when identifying the appropriate
customer-orientated solutions to help resolve the customers financial
difficulties based on the customers situation and financial information
appropriate forbearance solutions and debt restructuring to assist our
customers in resolving their financial difficulties.
holder will be assisting customers who may be in financial difficulty
with their COVID-19 government-backed lending such as Bounce Back Loans
and managing the specific requirements of this scheme. They will also
assist customers who may be in financial difficulty with their Small
Business Banking Loans and other Government Lending scheme lending
products.
internal and external audit points together with any issues raised by
external regulators: completion of technical training that enhances
system knowledge and proficiency, regular attendance at learning
sessions and team meetings;
CMB colleagues to share knowledge and experience with employees within
and outside of immediate team, promoting a collective culture to spread
experience and best practice;
group policy and adhere to regulatory, financial, and legal standards to
minimise business and reputational risks