الرئيسية / الوظائف / 5044 مشاهدة01 مايو 2023


Financial Officer at HSBC - STJEGYPT



Financial Officer at HSBC - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not Mentioned
Salary Type : Net Salary
Location: Cairo , EG


Role Context;

  • Engaging with Customers/Stakeholders/Colleagues
  • Working in a Dynamic Environment
  • Working Responsibly
  • Understanding the External Marketplace
  • Customer centricity
  • Managing Business Information

What you ll do:



Role Responsibilities:

  • This role is a telephony role and as a confident
    communicator on both in and outbound telephone calls, the role holder
    will need to use their skills to help customers who may be experiencing
    financial difficulties. The role holder will need to be a good listener
    with a strong understanding of the issues that businesses can face in
    their daily lives and especially during an economic downturn.
  • Through
    engagement with the customer and overlaying Bank data the role holder
    will need to develop a deep understanding of the customers business and
    the issues that it faces.
  • Applies acquired knowledge to provide
    advice and assistance to customers when identifying the appropriate
    customer-orientated solutions to help resolve the customers financial
    difficulties based on the customers situation and financial information
  • The role holder will be assessing and utilising a variety of
    appropriate forbearance solutions and debt restructuring to assist our
    customers in resolving their financial difficulties.
  • The role
    holder will be assisting customers who may be in financial difficulty
    with their COVID-19 government-backed lending such as Bounce Back Loans
    and managing the specific requirements of this scheme. They will also
    assist customers who may be in financial difficulty with their Small
    Business Banking Loans and other Government Lending scheme lending
    products.
  • As required, assistance in timely implementation of
    internal and external audit points together with any issues raised by
    external regulators: completion of technical training that enhances
    system knowledge and proficiency, regular attendance at learning
    sessions and team meetings;
  • Providing guidance and support to
    CMB colleagues to share knowledge and experience with employees within
    and outside of immediate team, promoting a collective culture to spread
    experience and best practice;
  • Ensure consistent application of
    group policy and adhere to regulatory, financial, and legal standards to
    minimise business and reputational risks
  • Support the financial crime risk agenda
  • The role holder will treat customers, at all times, fairly and with respect both personally and as an organisation

Apply Now

للمزيد من الوظائف فى تخصص

Finance


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