Job purpose

Deliver high quality service to customers through providing banking services.

Generic Accountability

• Achieve sales targets covering all required banking products as per branch business objectives.
• Identify sales opportunities and utilize those to achieve customer efficiency.
• Explain products and services to customers in order to achieve sales.
• Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.
• Resolve issues and complaints from customers; escalate issue when outside authority.
• Process requests from existing and new customers and provide them with excellent service from day 1..
• Send, receive and file confirmations and ensure transfers are properly processed.
• Create, update and maintain relevant customer records ensuring that data is recorded appropriately.
• Ensure all activities comply with corporate governance & regulatory/legal frameworks.

Education

• Bachelors degree in relevant discipline

Experience

• Minimum 0-2 years experience in Customer service

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