الرئيسية / الوظائف / 2641 مشاهدة14 نوفمبر 2023


Customer Service Representative at Transcom Egypt - STJEGYPT



Customer Service Representative at Transcom Egypt - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo- Egypt

What is in it for YOU!

  • Best salary in the market
  • Transportation provided
  • Medical and social insurance
  • Location is in Smart village
  • Overnight bonus

Job Responsibilities:

  • Provide superior customer service by assisting clients, using the corresponding communication

channel: voice

  • Educate customers when needed, and provide guidance to customers in service provided.
  • Manage large amounts of workload (incoming and outgoing calls, etc.).
  • Identify and assess customers needs to achieve satisfaction.
  • Document interactions properly as trained.
  • Use available tools to be able to research for answers and solutions for customers.
  • Provide excellent customer service using proper language and communication skills.
  • Build sustainable relationships and trust with customer accounts through open and interactive

communication.

  • Administratively process everything agreed with the end users to satisfy the service, by using

different computer applications.

  • Follow communication procedures, guidelines and policies. Be up to date with new procedures

and services, in order to effectively manage assistance to the customer.

  • Attracts potential customers by answering product and service questions.


What are we looking for:

Fluent English Speaker: level B2/C1


Apply Now 

للمزيد من الوظائف فى تخصص

Customer Service


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