
الخبرة : 3-5 سنة
الراتب : Not mentioned
المكان : Cairo- Egypt
Job Description
Job Summary:
As a social media moderator, your role is to monitor, manage, and maintain the online presence and interactions of a company or brand across various social media platforms. You will be responsible for enforcing community guidelines, responding to user inquiries, moderating comments and content, and fostering a positive and engaging online environment.
Responsibilities:
- Monitor social media platforms (e.g., Facebook, Twitter, Instagram) for comments, messages, and mentions related to the company or brand.
- Managing the companys website
- Managing the companys advertisements on advertising sites such as Dubizzle, Bayut
- Execute content distribution strategies on social media platforms for the company
- Plan and schedule future posts to maintain a consistent presence and interactivity on the platforms.
- Enforce community guidelines and terms of service to ensure compliance and maintain a respectful and safe online environment.
- Respond to user inquiries, comments, and messages in a timely and professional manner.
- Address and resolve customer complaints, concerns, or issues, providing helpful and accurate information.
- Engage with users through likes, shares, and comments to foster positive interactions and increase community engagement.
- Identify and report any spam, fake accounts, or malicious activities to mitigate risks and maintain platform integrity.
- Collaborate with the marketing and customer service teams to address user feedback, gather insights, and improve the overall user experience.
- Stay updated on social media trends, best practices, and platform-specific features to optimize content moderation and engagement strategies.
- Provide regular reports on community insights, key trends, and user feedback to relevant stakeholders.
Job Requirements
- Strong knowledge of major social media platforms and their functionalities.
- Previous experience working as a moderator in the real estate industry
- Excellent written and verbal communication skills.
- Ability to maintain professionalism, empathy, and a friendly tone in online interactions.
- Attention to detail to identify and address inappropriate content, spam, or abusive behavior.
- Familiarity with social media management and moderation tools.
- Understanding of privacy and legal considerations related to social media content moderation.
- Ability to work independently and handle multiple tasks in a fast-paced environment.
- Flexibility to adapt to changing priorities and address urgent issues as needed.
- Knowledge of branding and marketing principles is a plus.
- Experience in customer service or community management is beneficial.