الرئيسية / الوظائف / 8817 مشاهدة03 ديسمبر 2023


Social Media Moderator at Al Tamimi - STJEGYPT



Social Media Moderator at Al Tamimi - STJEGYPT

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Work Type : Full Time
Experience : 3-5 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo- Egypt

Job Description

Job Summary:

As a social media moderator, your role is to monitor, manage, and maintain the online presence and interactions of a company or brand across various social media platforms. You will be responsible for enforcing community guidelines, responding to user inquiries, moderating comments and content, and fostering a positive and engaging online environment.

Responsibilities:
 

  • Monitor social media platforms (e.g., Facebook, Twitter, Instagram) for comments, messages, and mentions related to the company or brand.
  • Managing the companys website
  • Managing the companys advertisements on advertising sites such as Dubizzle, Bayut
  • Execute content distribution strategies on social media platforms for the company
  • Plan and schedule future posts to maintain a consistent presence and interactivity on the platforms.
  • Enforce community guidelines and terms of service to ensure compliance and maintain a respectful and safe online environment.
  • Respond to user inquiries, comments, and messages in a timely and professional manner.
  • Address and resolve customer complaints, concerns, or issues, providing helpful and accurate information.
  • Engage with users through likes, shares, and comments to foster positive interactions and increase community engagement.
  • Identify and report any spam, fake accounts, or malicious activities to mitigate risks and maintain platform integrity.
  • Collaborate with the marketing and customer service teams to address user feedback, gather insights, and improve the overall user experience.
  • Stay updated on social media trends, best practices, and platform-specific features to optimize content moderation and engagement strategies.
  • Provide regular reports on community insights, key trends, and user feedback to relevant stakeholders.

Job Requirements

  • Strong knowledge of major social media platforms and their functionalities.
  • Previous experience working as a moderator in the real estate industry
  • Excellent written and verbal communication skills.
  • Ability to maintain professionalism, empathy, and a friendly tone in online interactions.
  • Attention to detail to identify and address inappropriate content, spam, or abusive behavior.
  • Familiarity with social media management and moderation tools.
  • Understanding of privacy and legal considerations related to social media content moderation.
  • Ability to work independently and handle multiple tasks in a fast-paced environment.
  • Flexibility to adapt to changing priorities and address urgent issues as needed.
  • Knowledge of branding and marketing principles is a plus.
  • Experience in customer service or community management is beneficial.

Apply Now

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