Responsibilities

• The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day to day maintenance activities to ensure the highest level of client service and relationship health.
• The Client Manager supports the GAMs, RAMs or FAMs on an aligned client portfolio to ensure strong client delivery execution.
  
  

Business

• Provide direct support to the RM by proactively:
• Helping to prepare Account Plans, client briefing notes for senior management discussions, input to RCAF / GCAF
• Joining client visits (as appropriate) and ensuring client discussions are documented via call reports in WorkBench
• Reviewing client profitability and opportunity to increase customer utilisation
• Liaising with IMO and Credit Analyst teams to ensure seamless client onboarding and credit monitoring
• Actively engaging and collaborating with Clients, RMs and Product Partners to understand and respond to any issues relating to the ongoing account maintenance, including highlighting any unusual utilization patterns to coverage teams.
• Effectively partnering with IMO, CA, Legal, Compliance, Operations and Servicing teams as required to ensure client expectations are met or exceeded
• Where there are client account maintenance related issues / concerns, ensure resolution and escalate to the CM Team Lead / Head as appropriate
• Co-ordinate and liaise with FAMs to support network business

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