Qualifications
Education: High School Diploma
Experience: Previous Reservations and/or Front Office
High Volume Call Center
Computers and Windows 95/98
Skills and Abilities: Reading, writing, and oral proficiency
Communication Skills
Strong Customer Service

Essential Functions

• Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.
• Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations
• Call to confirm and/or guarantee non-guaranteed reservations, clear wait listed reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
• Monitor Front Desk reservations made night prior, address any reoccurring issues.
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests arrival.
• Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Respond according to the crisis management plan to any resort emergency or safety situation.

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