Description 
The primary function of this position is to schedule and manage the flow of client care while ensuring that quality service is provided and client satisfaction is met. The positions role also encompasses the ability to maintain a steady schedule for all clients while meeting deadlines and professionally communicating with clients and caregivers. 

Responsibilities / Activities 
1. Create new client care plans (including schedules, caregiver selection, etc.). 2. Responsible for client satisfaction (i.e.: service rendered by a caregiver; the compatibility and consistency). 
3. Responsible for ensuring that all caregivers are aware of the care plan and tasks they need to complete for payroll and invoicing purposes in each case.
4. Ensure caregivers are briefed and prepared for each case before starting a new case. 
5. Answer phones with tact and professionalism. 
6. Responsible for scheduling clients and their caregivers. 
7. Develop and maintain a rapport with the caregivers. 
8. Match the clients and caregivers personalities together while ensuring that caregivers have the skills required to care for the client. 
9. Thrive in a fast-paced environment with high stress and multitasking. 
10. Handle caregivers problems (days off, calling out sick, etc..) with patience and professionalism. 
11. Maintain and operate schedules in the scheduling system. 
12. Give input and concerns on the performance evaluations for caregivers. 
13. See the big picture and contribute to the overall growth of the company. 
14. Foresee potential challenges and curtail them early on to avoid unpleasant situations. 
15. Follow up with caregivers, clients, and clients family members via phone and email (regarding satisfaction, schedules, etc). 
16. Compiles reports on the overall clients satisfaction. 
17. Build sustainable relationships of trust through open and interactive communication 
18. Complete daily reports including call-outs missed clock in/out, clients and caregivers concerns, cancellations, and any caregivers performance issues 
19. Review schedules each morning and troubleshoot scheduling conflicts and issues 
20. Managing last minute call outs, and finding the appropriate coverage 
21. Maintains customer confidence and protects operations by keeping information confidential. 
22. This position has no supervisory responsibilities.