What you can expect in a Senior Manager, Technical Writing role at GitLab:
You ll advocate for good documentation practices, continually looking to improve the workflow of Technical Writing Managers and Technical Writers, while ensuring our docs-first methodology is visible across our engineering and product function.
You ll create space for collaboration within our Technical Writing team.
You ll foster deep relationships between Technical Writing, UX, Product, Customer Support, Engineering, and other cross-functional partners.
You ll work with your direct reports to build out a documentation strategy for their respective stage groups.
You ll build out a career development plan for Technical Writers and Technical Writing Managers .
Your approach to management should be informed by our view on what is required of a Manager at GitLab . Here, we default to asynchronous communication, so your management style will need to work in the context of our all-remote, global team .
You ll lead the effort to improve the experience of our documentation site.
You ll collaborate with our UX Director to define OKRs for our documentation practice. These OKRs will shape your team s process, define your responsibilities as a manager, and feed into the responsibilities of your direct reports.
You ll play a part in the evolution of our UX and documentation culture as we take the next steps in expansion.
You ll enable community contributions and advocate for their importance within the team.
You ll champion the importance of participation in critiques, content creation, and speaking engagements.
You ll foster a safe space for your team, somewhere they re comfortable sharing feedback and advocating for change they see as necessary.
You ll play a big part in hiring a team of world-class Technical Writers and Technical Writing Managers. Our growth is set to continue as we mature our product, and you ll need to be highly engaged in the recruiting process as we scale our team across the globe.
Projects you might work on as Senior Manager, Technical Writing:
When working with your direct reports and the UX Director, you ll define a strategy for documentation and content design for each of our product categories . You ll also work with cross-functional partners to identify and remedy pain points in our documentation process .
You Should Apply If
You ve got experience managing a team of Technical Writers who are documenting complex web applications, enterprise software, or developer tooling.
You ve managed the user experience of a large documentation site and can clearly show the role you played in making it great.
Your knowledge, vision, and experience will enable you to play a key role in shaping the next evolution of DevOps tooling.
You ve got experience overseeing a team that uses static site generators and manages docs as code.
You re comfortable developing a department in a rapidly scaling start-up environment.
You re driven to manage a team that is documenting a complex product with cross-functional users and continually evolving needs.
Mentoring, leading, and growing your team is truly motivating to you.
You ll thrive in our all-remote environment where communication is largely asynchronous .
Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
You ll thrive in an environment where self-learning and self-service are encouraged and instilled as a part of our culture.Apply for here