Responsibilities
Drive problem resolution, which include: Questions around open source software usage and
best practices
Review of architecture and design where software is implemented
Research, understand, and advocate open source software
Interact with various open source communities
Be a part of the on-call rotation
Present knowledge via articles, blogs, and conference presentations
Required Technical And Professional Expertise
Bachelors Degree (or equivalent) in relevant subject
Significant experience working in technical support or DevOps
Fluency in English (Verbal and Written)
Additional languages are desirable
Customer-first mindset with high sense of ownership
Excellent interpersonal, presentation and communication skills
Excellent critical thinking and analytical skills
Eagerness to learn and expand technical competencies
Experience within a Technical Support Center environment
Able to research client problems on your own via documentation and lab reproduction
Software development and design, systems administration or level 2-3 technical support experience
Familiar with Linux environments
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Proficiency in multiple OSS products and technologies (could include Java EE, ActiveMQ, Spring Framework, Apache HTTPD, Apache Tomcat, Redis, MongoDB, Ansible AWX or Jenkins)
Preferred Technical And Professional Experience
Participation in one or more Open Source Community Projects (support forums or git participation)
Working knowledge of Linux-based web hosting and Linux environments
Familiarity with one or more of the following languages: Java, Python, R, Node
Database administration; cloud integration experience very desirable
Expertise in Cassandra, Kafka, and/or cloud-native applications is a plus
This is shift work position. The resource may work in US Time zone shifts
Required Technical and Professional Expertise
Bachelors Degree (or equivalent) in relevant subject
Significant experience working in technical support or DevOps
Fluency in English (Verbal and Written)
Additional languages are desirable
Customer-first mindset with high sense of ownership
Excellent interpersonal, presentation and communication skills
Excellent critical thinking and analytical skills
Eagerness to learn and expand technical competencies
Experience within a Technical Support Center environment
Able to research client problems on your own via documentation and lab reproduction
Software development and design, systems administration or level 2-3 technical support experience
Familiar with Linux environments
Technical knowledge, skills and expertise in complex infrastructure, web-based software and enterprise software
Proficiency in multiple OSS products and technologies (could include Java EE, ActiveMQ, Spring Framework, Apache HTTPD, Apache Tomcat, Redis, MongoDB, Ansible AWX or Jenkins)
Preferred Technical And Professional Expertise
Participation in one or more Open Source Community Projects (support forums or git participation)
Working knowledge of Linux-based web hosting and Linux environments
Familiarity with one or more of the following languages: Java, Python, R, Node
Database administration; cloud integration experience very desirable
Expertise in Cassandra, Kafka, and/or cloud-native applications is a plus
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