Responsibilities
Review and moderate all user-generated content, private messages and user profiles within comments, images, links, videos and audio, liaising with the rest of the team where required.
Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
Respond and follow-up to queries and provide prospects with prompt and professional information on our product while deploying soft selling skills proactively.
Align with the rest of the team on campaigns and selling or marketing standards and methodologies.
Manage the banned user process, and track and remove previously banned users.
Produce reports on relevant moderation statistics, issues and outcomes.
Regularly feedback insights gained from community moderation into the Social Media team.
Monitor all industry and company information and news to anticipate potential issues.
Qualifications & Work Experience
Excellent command of both written and spoken English and Arabic.
Excellent computer and social media skills.
Excellent writing skills.
Excellent communication skills.
Experience in Customer Service, Sales or Social Media is a plus.
Job Behavioral Competencies
Communication and interpersonal skills.
Accuracy and attention to detail.
Customer oriented.
Adaptability and flexibility.
Highly organized.
Self-motivated.
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