What´s in it for you? Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You will not develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless. What happens next once you apply? Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development. Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information. Primary country and city: Egypt (EG) || || Cairo || ServEng Req ID: 405268As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we have made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins. Our Exciting Opportunity Operations Support job role performs Contract and financial compliance with the customer contract, field services, ensuring local teams have the necessary processes, tools and systems to carry out their activities with the adequate level of performance and highlighting potential gaps, risks and drive improvement You willHandle development and implementation of supervising systems for departmental performance indicators and standards, including ensuring data quality and compliance with customer contract Establishment, control and report of the KPI performance results on continuous basis to Ericsson management team based on contract and customer agreements. Identify performance deviations and drive improvement plans. Measure and analyze Key Performance Indicators and decides on corrective actions Track, follow-up, and report on corrective action progress and results. Contract penalty calculations, and penalty scheme updates based on governance model Identify improvement areas that need to be addressed to reach the desired performance reported in the corresponding KPI reports to next level manager in the Business Review meetings. Challenge the organizations performance and ways-of-working in the process. The result is a robust organization. As needed, provide guidance on contract matters to operations managers, including training to new managers and other employees in contracting procedures. Establish clear communication channels within the customer organization Serve as the point of contact for customers on contractual matters. Act as contractual “middleman” Ericsson and customer, ensuring timely review and approval / reconciliation of variations Maintains all critical metrics and penalty reports in a confidential, secure and easily retrievable manner. Generally, follow up with function owners and Customer/ ASPs or ARPs governance teams for any discrepancy or additional proofs of critical metrics calculations. To be successful in the role you must have a Bachelor degree in telecommunications or similar 5-7 years experience in a similar role Ericsson knowledge or SAP Operation Services Operational Readiness Shared Solutions Services Presentation & communication skills Very good Knowledge Sharing and Collaboration Skills Problem Solving & critical thinking Delivering Results & Meeting Customer Expectations Analyzing Deciding & Initiating Action Planning & Organizing Applying Expertise & Technology Presenting & Communicating Information Conflict Management MSTOP Process Project Finance and Commercial Control
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