1- Creative Design Manager
Full Time
Job Purpose Responsible for creating innovative editorial and visual content that will build our brand, internally and externally, increase awareness and consumer engagement. Produce quality articles, posts, videos, landing pages, and website pages that drives maximum engagement. ; Create content that is on-brand, consistent in terms of style, quality. Convey error-free content that adheres to the
Bank style guidelines. Provide fact-checking, copy-editing, and formatting assistance during the creation of all and different types of content, and other promotional materials. Ultimately, deliver quality-writing pieces that appeal to our clients, attract customers and boost brand awareness. Writing content, copy and scheduling content across all digital media channels. Creating concise, eye-catching, and innovative headlines and body copy. Main accountabilities and approximate time split Creation, designing , producing and execution of Marketing Campaigns: Time Split: 75% • Understand the project/ campaign requirements and develop high quality designs/ artwork accordingly. • Create designs for social media platforms and company website using Adobe Photoshop, Illustrator, and/or InDesign • Design posters, images, social media posts and campaigns • Develop illustrations, logos and other designs using software or by hand • Ensure final graphics and layouts are visually appealing and on-brand • Develop design layouts for complex projects using Computer Aided Design (CAD) tools. • Developing design concepts for packaging, product stands, print and online ads, and other BTL material. • Developing social media static artwork and animated videos • Participate in all campaign projects, drive activity from brief to final output, working closely with stakeholders and MCR team • Preparing and successfully pitching designs both internally and externally to clients • Designing prospectuses, brochures, websites, posters, adverts & exhibition graphics • Involved in the creation and development of new designs and visual concepts, across a broad spectrum of styles • Working across a wide variety of digital and print projects • Creating and maintaining graphics for company websites • Preparing files to print and then sending them to the printers • In-depth knowledge of typography and colour-matching • Working experience of platforms such as HTML5, CSS3 and Java Budgeting and payments: Time Split: 10% • Managing all allocated budgets for product campaigns • Overseeing the design production to ensure the designs are completed in a timely manner Reporting: Time Split: 15% • Giving support and advice to colleagues on a wide range of Graphic Design processes • Liaising with stakeholders on project requirements • Apply the correct brand and corporate Identity, in line with the standing AWB brand & group guidelines • Can maintain effectiveness and focus in a fast moving and changing environment Technical skills / Competencies Role Specific requirements : • Bachelor degree in Design or any relevant studies. • 5+ of creative design experience • Proficient in Adobe Creative Suite advanced in Illustrator and Photoshop. • Experience in 3D Studio Max, Adobe Illustrator, Adobe in Design, PDFs and other design software • Social media design • Graphics • Logo design •
Banking experience is a plus • After Effects is additional • Customer Focus • Problem solving & innovation • Leadership • Communication and impact • Agility Knowledge, Expertise and Experience Knowledge, Qualifications/ Experience: Essential • Knowledge of creative design (inputs and guidance) • Knowledge of brand and communications • Knowledge of AWB Guidelines • Creativity • Having high energy and creative ideas and have immaculate style • Creativity, logical thinking, solutions oriented and self-motivated. • Excellent sketching skills. • Excellent time management with a proven ability to handle multiple projects with tight deadlines • Experience of working with a variety of well-known clients.
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2- Prestige Relationship Manager
Full Time
Job Purpose • To deliver exceptional retail business performance through sales performance, excellent customer servicing, query resolution. • To deliver challenging Prestige sales and service targets • To provide expert support and advice to Prestige customers, non-customers and colleagues, responding to referrals and introductions • Receive customer complaints, record it and take all reasonable steps to resolve the complaint in the eyes of our customers. Main accountabilities and approximate time split Sales Skills 70% Outputs: • Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling, cross selling of products & services through acting as an advisor to retail clients. • 70% of time is dedicated towards sales . • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. • Run a business portfolio that maximizes opportunities and generates strong growth and good, sustainable returns over the business cycle. • Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources. • Deliver world class customer service practices and ensure adherence to AWBE Service standards. • Meet all customer contact rules requirements set. Service 15 % • Deal with customer complaints to rectify causes to avoid recurrence • Co-ordinate preparation and execution of account related documentation including mandates and application forms Rigour 5% Outputs: • Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit. • Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises • Adhere filling performance activity sheets timely and with Optimum quality Team Working Time split 5% Outputs: • Build effective relationships with branch staff and key support functions. • Support other
Bank colleagues by building their knowledge and understanding of Premier customers, products and services through the delivery of formal and ad hoc training and coaching. • Provide cover for all staff within Sales when required. • Provide honest, direct and constructive feedback to others Accountability Self Time split 5% Outputs: • Agree performance development objectives with the team leader. • Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development Technical skills / Competencies Competencies: • Very strong communication and questioning skills • Planning and organization skills • Good numeric and analytical skills • Excellent Client Relationship Management / Service Oriented. • Presentation Skills • Persuading & influencing • Self starter • Team working • Adaptability • Forward planning • Decision making • Quality conscious • Understanding and meeting customer needs • Results oriented Knowledge, Expertise and Experience Essential • 3 to 5 years Branch
Banking Experience for the higher grade
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3- Head of Regulators Affairs – Compliance
Full Time
Job Purpose Act as Compliance Officer for the business. Reporting all compliance issues to the managing Director, ICC, and CEC. Implementing and maintaining compliance risk management processes and methodology in country. Provide support to line management in country to ensure the business complies with regulatory requirements, as provided for in legislation, in order to mitigate exposure and risk, as well as any loss, monetary and reputational, by providing specialist support to Management in identifying risk, compiling risk management plans, providing the appropriate advice and monitoring levels of compliance. Main accountabilities and approximate time split Operational duties - 70% • Identification and measurement of compliance risks to indicate the compliance risk to management through Compliance Risk Profile workshops. • Compile and adhere to annual coverage plan based on compliance risks identified • Compile Risk Management Plans for all high risk compliance requirements • Enhance and promote a compliance culture and awareness • Achieve the compliance coverage plan as contracted with the Head of Compliance • Advise business on compliance issues and providing of compliance opinions • Implement, embed and monitor compliance policies, processes and methodology in the business operations. • Create and build compliance presence in the business • Participate in the new product initiative process by reviewing new product proposals for compliance against local regulatory requirements and providing the Head of Compliance with a report on these requirements • Ensure that business addresses concerns raised by the Regulator / delivers on commitments made to the Regulator • Implement and comply with BIA Audit recommendations • Follow up on any compliance related findings or action items • Facilitate the regulatory change process in the business • Advise business on any changes in set standards/ local requirements (throughout the year) • Identify business impact for new regulatory requirements and escalate upwards as necessary • Provide clear, accurate and timely responses to AWB Group Compliance and Compliance Director requests and requests from management for input on new initiatives and projects thereby providing a superior service which protects and enhance reputation of compliance function. • Act as point of contact between business and the Regulators. Reporting - 20% • Manage the full reporting process, findings and appropriate recommendations for improvements as required. • Provide Management and Compliance Director with quantitative and qualitative reports on progress achieved to coverage plan • Deal appropriately with compliance issues and escalate issues in an appropriate manner to the relevant persons. • Maintain a formal record of minutes of all meetings held (by the compliance officer or business) with the Regulator • Produce quality reports with issues identified with supported business focused recommendations, and submit to senior management and Compliance Director. • Complete compliance returns and regulatory change report (monthly). Stakeholder Relations: 10% • Effectively manage in country regulatory relationships. • Deliver valued and value-for-money advice and guidance to management on all compliance issues. • Keep the Compliance Director informed on compliance matters which may pose financial or reputational risks for the business. • Attend relevant in country meetings, and assist forums in identifying and comprehending the regulatory compliance risks • Ensure timeous provision of information to Regulators • Communicate regulatory issues/concerns with internal stakeholders and line management • Develop and implement program of regular meetings with internal stakeholders (quarterly formal meetings) • Assist business to draft correspondence and presentations to the Regulator. • Ensure to always improve on communications with business through innovative thinking and approaches in line with business expectations. Technical skills / Competencies • Intellectual and analytical skills of a high order. He/she is likely to be a graduate and / or have a professional qualification. • The strength of character, credibility and personal presence and the communication skills to operate confidently and effectively at senior levels both internally and externally. • The flexibility to appreciate the commercial objectives of the business, coupled with an ability to challenge, independently and constructively, senior management, peers or other staff where appropriate, to insist upon adherence to the highest standards of business practice and to the requirements of relevant authorities. Tact and sensitivity as well as strength and authority are important • Ability to use initiative and work with minimum supervision but ensuring, at the same time, that the line reports are kept fully informed at all times. • Ability to consider issues from a range of angles and propose creative solutions that assist the business in achieving its goals in a safe, compliant and controlled manner. • Ability to communicate effectively, orally and in writing, with senior internal and external audiences – to educate, persuade, negotiate, gain decisions, enforce. • Ability to influence senior management. • Ability to make real contribution in a rapidly changing environment and thrive on change and the need to learn rapidly. Knowledge, Expertise and Experience • Wide-ranging compliance experience in a financial services environment. • Good understanding of current and anticipated regional (relevant to country) requirements and supervisory expectations. • Experience in policy setting & roll out. • Minimum of 3 year experience in compliance, preferably with an international exposure. • He/she to be a graduate and have a professional qualification • Ensure all relevant AWB compliance policies and procedures are rolled out and embedded across the business. • Support AWB Egypt in implementing of a risk based approach to compliance • Assist AWB businesses in their development of compliance monitoring and review programs, and ensure robust delivery against policy.
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4- Apply for Call Center (Outsourced)
5- Apply for Direct Sales (Outsourced) 
