About the job
Jumia is a leading e-commerce platform in Africa. It is built around a marketplace Jumia Logistics and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.
JumiaPay facilitates the payments of online transactions for Jumias ecosystem. With over 1 billion people and 500 million internet users in Africa Jumia believes that e-commerce is making peoples lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow and job opportunities for a new generation to thrive.
With over 5000 employees in more than 10 countries in Africa Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment creating new jobs new skills and empowering a new generation.
Main Responsibilities
· Manage the day to day operations excellence in coordination with backoffice team
· Manage all partners / service providers relations in terms of operations; such as (Pools funding New services onboarding end to end commissions & financial reconciliations)
· Ensure applying an ongoing processes enhancements creating operational efficiencies and best customer experience
· Responsible for collecting analyzing and summarizing data & build business reports & PMOs.
Required Skills & Qualifications
· Understanding of customer journeys customer experience and retention
· University Graduatespecialization in business or computer science is an added advantage.
· Experience in Fintech/E-commerce environment is a plus.
· Good team player and confident presenting to stakeholders.
· Strong communication interpersonal & management skills.
· Strong data analysis strategic and analytical skills high detail orientation.
We Offer
· A unique experience in an international entrepreneurial yet structured environment
· An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
· The opportunity to be part of a team full of talented people with the best backgrounds
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