Bulk Cash Officer
Full Time
Job Purpose Providing, a world-class standard of cash service to customers as well as business partners. .Reporting to, Bulk cash Team Leader/Local Operation Manager. • Main accountabilities and approximate time split Accountability: Business Activities Delivering high operational quality and world class Service Time Split: 80% • Responsible for managing the bulk cash vault and all cash supplies on the tills as well as cash sorting and repatriation. • Undertake cashier & enquiries duties as required in order to provide excellent customer service at the counter. • Maintain counter performance statistics for management information usage. • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. • Work across functionally with the key service providers to ensure seamless service to our customers • Deliver world class customer service practices and ensure adherence to AWB Service standards. • Meet governance, risk management, controls and compliance requirements. • Handling any complaints received in accordance with procedures. • Giving special attention to the suspicious transactions if any. Accountability: People Activities Team Work Time Split: 15% • Work closely with the Team Leader and the rest of team members as one team to deliver excellent performance. • Create healthy working environment inside the department. • Share knowledge experience and best practice with other team members. • Agree performance development objectives with the team leader. Accountability: Self Time Split: 5% • Setting the performance development objectives with the manager in charge • Exerting a constant effort for self-development to increase personal effectiveness, knowledge and areas for development. • Pursue self-development to increase personal effectiveness acknowledging, strengths and areas for development. • Technical skills / Competencies • Good communication skills • Numeracy skills • Good interpersonal and relationship skills • PC skills • Team working • Problem solving Knowledge, Expertise and Experience Knowledge, Qualifications/ Experience: Essential • Deep knowledge of the processes and procedures relevant to head cashier & cash in transit • Fair awareness of central bank of Egypt regulations as well as AWB policies and Regulations. • Full awareness of various features of bank notes and denominations. • A good knowledge and understanding of banking cash management procedures. • A sound knowledge of the bank internal departments, systems & procedures
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