About the job
Jumia is a leading e-commerce platform in Africa. It is built around a marketplace Jumia Logistics and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumias ecosystem.
With over 1 billion people and 500 million internet users in Africa Jumia believes that e-commerce is making people s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.
With over 5000 employees in more than 10 countries in Africa Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment creating new jobs new skills and empowering a new generation.
The dispatcher is responsible for assigning live orders to the best and most available rider, in a timely manner in order to optimize delivery time. In addition the fleet manager will be responsible for scheduling rider shifts and following up on all orders to minimise the risk of delays.
Responsibilities
Check on orders that are not successfully auto-dispatched and allocate them to the most available rider
Ensure that the order is delivered within the time frame communicated to the customer
Execute the planning of rider capacity in every area on a daily basis
Ensure of the availability of all riders at the start of operational hours
Be able to anticipate any rider capacity issues, blockers to timely delivery SLAs and any other event that could hinder the smooth running of deliveries
Maintain communication flow with the Customer Service department to ensure customers are up-to-date on any issues related to their orders
Requirements
Great attention to detail
Excellent communication skills
Good knowledge of the city geography
Can adapt in a fast-pace environment
We offer:
A unique experience in an entrepreneurial, yet structured environment, growing at a very high rate
A unique opportunity of discovering Africa and having strong impact in building the African e-commerce sector
An unparalleled pesonal and professional growth as our longer-term objective is to train the next generation of leaders.
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