Mashreq Bank is currently recruiting for the role of Trade Specialist

The expected role is

adhering transactions. to to to

all escalate act as focal

further escalation They relevant and point

willalso SLAs resolve of contact

be and potential for

required Customer issues end-to-end

to ensure Experience related handling

to escalate standards. to customer of all

any issues They trade Trade

in are transactions  Factoring

a timely required manner to follow and related associated queries

to their up on direct all trade processes recelved from

supervisor related to relevant corporate

for Fl approvals stakeholders clients. They

ornward evaluation for CIBG and customer whilst are

They identity will root be required cause of to issues maintain and propose up-to-date process records improvements oft all lient inquiries complaints via the CRM. They are expected to havwe the ability to clearly

Duties and Responsibilities

Your main responsibilities in this role incude the following:

Dellver excellent proactive and reliable trade service to clients as measured via internalVexternal metrics

Ensure end-to-end solutions to the satisfaction of the client

Engage not include RMs decisions Product on Sales. speclial Operations pricing or partners financlal and credit other decisions). key internal stakeholders to solve client

s trade related transactional issues. (This will

Manage queries relating to charges computations and SOC queries pertaining to trade transactions

Demonstrate understanding of back ofice processes

JOB REQUIREMENTS

Exceptional communication skills with complete command over spoken and written English. Arabic advantageous

University customer service client graduate preferable facing with role. a Flexperience minimum of 5 years advantageous in Trade Factoring and Operations with an additional 3 years of experience in corporate

Deep knowledge of banking technology applications such as Flexcube CRM payment platforms operational processes activities etc.

Excellent comprehension skills and understanding of customer requirement

Possesses customer centric attitude with willingness to learn take ownership

JOB DETAILS

Company: Mashreq Bank

Employment Type: Full-time

Job Location: Cairo Egvpt

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