الرئيسية / الوظائف / 6546 مشاهدة14 أبريل 2021


Customer Services and Sales Representative in British Council - STJEGYPT



Customer Services and Sales Representative in British Council - STJEGYPT

//ads
Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Egypt
Date: 14-Apr-2021

Location: Cairo Middle East and North Africa EG

Company: British Council

Contract Duration: 6 months 

Location: Cairo Egypt

Pay Band J

Closing date: 1 November 2020

 

Role Purpose

 

To provide a professional and efficient integrated customer service on the full range of British Councils activities and services and to meet Customer Service Excellence standards in all contacts with customers be that through face to face or emails.

 

Function Overview

 

Through our English and Exams work we aim to achieve more widespread and better quality teaching and learning of English worldwide and offer access to professional qualifications. 

 

Working with policymakers government ministers teachers and learners across the world we help millions of people to access English by supporting the teaching and learning of English in public education systems and through self-access materials and courses. 

 

We teach learners and teachers of English face-to-face in dedicated teaching centres and online through a range of courses. Every year three million people take international exams with help from the British Council gaining qualifications that can open doors at leading academic institutions and improve employment prospects

 

Main Opportunities

 

Sales and conversions

Be the single point of contact for prospects guiding them through the journey from the first enquiry to final sale.
Dealing with first level customer complaints and suggestions to agreed standards 
Converting Enquiries into Sales by Cross-selling products through asking probing questions to identify customer needs/ pain points by introducing promotions and opportunities to customers to increase sales and conversions.
To follow up leads as assigned and encourage customers to visit the centre for consultation services and registration and to provide report of leads follow-up. 
Achieving or exceeding the set sales targets per term/ month
 

Customer care and advocacy 

Meeting and greeting customers responding to questions improving engagement with them and providing outstanding customer service.
Assisting in answering all types of first level enquiries relating to British Council activities in country.
Using aligned methods to drive a better customer experience and sharing customers insights and recommendations to enhance and improve customer journey.
Contacting customers via phone or face to face to relay information needed for all types of provided services and data gathering needed for surveys.
Submitting and escalating complaints with regards to the complaint handling policy.
Assist at offsite events where Customer Service support is required
 

Cash handling and compliance 

Operating accurate cash registers financial transactions complying with the Cash handling policy 
Ensuring that all records are updated and maintained accurately in a timely manner using all relevant systems 
 

Qualification

Bachelor Degree in relevant field
Fluency in English and Arabic is essential
1 year experience in dealing with customers face to face / front line or call center
Solid command of Microsoft Applications.
 
التقديم من هنا

للمزيد من الوظائف فى تخصص

Customer Service


Share

Suggestions

Back to Top