Duties and Responsibilities
· Act as a link between all stakeholders for resolving claims managing the E2E process
· Receive claims from customers and enter them into S-Case management tool in a timely manner making all necessary integrity and quality checks
· Maintain and build strong working relationship with distributors respond fast and reliably to their questions and claims.
· Apply knowledge of the relevant SAP functionalities
Main performance measures (Performance Goals)
· Claims Resolutions
· Number of credit notes issued
· Number of claims logged
· Claim resolution cycle time
· Customer Satisfaction
Qualifications
Experience Required
· Education: University degree
· Experience:
· 2 years experience preferably in Customer Service
· Experience from a multi-national or regional company in Pharma / Medical industry
· Language: English Arabic
· Location: Cairo
· Relocation availability: No
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