Role Purpose:
The role holder will proactively support Relationship Managers enabling them to deliver best in class service to existing and prospective customers. The role holder will provide extensive support and is accountable for oversight and hands-on delivery of various activities including.
Principal Accountabilities:
Accountable for delivery of exceptional customer experience both for existing and prospective customers across credit risk and client management disciplines through the Client Management Office.
Keeping up-to-date knowledge of HSBCs capabilities specifically the full spectrum of commercial banking products services and solutions offering.
Keeping abreast of external factors influencing business e.g. economic cultural geographical procedural and regulatory requirements. Deliver all relevant aspects of the annual operating plan including the revenue targets with specific emphasis on recognition monitoring and mitigation of both operational & credit risk
Adopt and ensure fully effective utilization of all tools and systems provided by the bank to assist in risk management service and sales delivery avoiding any reliance upon manually created sales MI
Identify and meet customer needs delivering outstanding levels of customer service
Improve credit quality by minimizing impairments thus leading to higher shareholder returns
Provide honest constructive and timely feedback to staff to drive a high performance culture.
Ensure timely and reliable provision of defined support to Relationship Managers across credit risk and client management disciplines.
Lead and manage high levels of constructive engagement with all relevant stakeholders,
Improve customer satisfaction and engagement
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly
Impact on the Business:
Pipeline, sales activity and customer service management
End-to-end credit application process including, preparation of credit applications based on thorough analysis of the financial reports research and other data sources / market intelligence
Supporting RMs on credit related operations
Facilitating timely execution of facility offer letters and draw downs
Liaising with onshore/offshore credit service delivery and product support teams
Managing customer interaction on perfection of securities, mandate documentation.
Periodic and ad hoc reporting and project specific activities
Conduct research analysis and account conduct reviews.
Client interaction on operational matters complaints resolution etc.
Completion of monthly missing securities, restricted approvals SMEs I Sores exceptions reports and BRC relating reports
Completion of daily exception/Repx reports for all accounts
Qualifications:
Approved Credit Course or relative certification
Other courses relevant to the field
Proven ability, with a successful record of accomplishment in risk management, operational and regulatory credit analysis and judgmental lending
Knowledge of the Commercial
Banking market both globally and specifically relating to the local environment including the competitive landscape with a detailed knowledge of competitor propositions.
Honed analytical skills with a strong emphasis on credit and operational risk
Visible and motivational leadership, ability to influence others
Excellent interpersonal skills with a particular emphasis upon inspiring influencing and negotiating in dealing with customers and colleagues
Ability to effectively plan and organize, with tenacity to drive through results
Minimum 2 years of experience in a relevant domain
Job Field: Commercial
Banking
Primary Location: Middle East-Egypt-Egypt-Helwan
Schedule: Full-time
Type of Vacancy: Country vacancy
