About the jobThe British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.
We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
These connections lead to an understanding of each others strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Back Office Social Networking Sites SupportTo carry out a range of the following duties:
Liaising with Customer Services Management and relevant stakeholders in Examinations Teaching Centre and Marketing to ensure that responses contain relevant and correct information.
Implement British Council Egypts social media strategy, coordinating with stakeholders across the organization to ensure its effectiveness and adoption of relevant social media techniques into the corporate culture and into all of the councils services
Manage customers inquiries during social media campaigns and day-to-day activities. Duties include online advocacy, writing editorial, community-outreach efforts, promotions
Regularly feedback insights gained from social media monitoring into the Marketing, Communications and Programmes teams, to help them evolve their strategies in a timely fashion.
To build British Council Egypts reputation for social devotion across social media platforms.
To create and maintain an up to date customer information database.
To collect and analyse customer feedback, as required, including organising surveys, and collating and presenting results.
To identify new customers behaviours and translate this into recommendations for teams working across social.
To liaise with other British Council Egypts teams to ensure the smooth delivery of regular and ad hoc services through social media platforms to customers.
Provide statistical information on enquiry types and volume to Customer Services Management, to be cascaded to relevant stakeholders.
Routing customer complaints through the appropriate process to ensure response and issue is addressed appropriately.
Ensuring standard responses bank is continually up to date.
Provide feedback to relevant parties about changes and updates needed on BC website and social media (Facebook) site.
About YouWe are looking for is someone with:
Holds the right to live and work in the country
Fluent Arabic CEFR Level C
English C1
University Degree
1 year of experience in the field of customer services
Further Details
If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you. Please apply by 24 June 2021 (23:59 GST Time)
A connected and trusted UK in a more connected and trusted world.
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