Key Accountabilities
• Sales Achieve sales targets covering all required banking
products as per branch business objectives.
• Sales opportunities Identify sales opportunities and utilize
those to achieve customer efficiency.
• Products Explain products and services to customers in order to
achieve sales
• Customer service Deliver high quality customer service and
exceed satisfaction goals by reducing customer complaints
• Complaints Resolve issues and complaints from customers escalate
issue when outside authority
• Customer requests Process requests from existing and new
customers and provide them with excellent service
• Customer administration Send receive and file confirmations and
ensure transfers are properly processed
• Customer records Create update and maintain relevant customer
records ensuring that data is recorded appropriately
• Corporate governance Ensure all activities comply with corporate
governance & regulatory/legal frameworks
Education
Bachelors Degree or Equivalent Certification/Experience
Experience
From 0 to 4 years of banking experience