• MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

• Executes all counter transactions in an efficient and organized manner
• Handles customers cash requests and general inquiries in a professional manner, and refer them to concerned parties whenever needed
• Spots any potential selling opportunity and refers it to concerned parties
• Handles efficiently custody items, and keys as per custodian matrix and relevant policies and procedures
• Adhere to Branch Operating Model
• Carries out any task requested by the Head of Cash, the Operation Manager, and the Branch Manager

• KEY PERFORMANCE INDICATORS (KPIs)

• Number of counter transaction mistakes and cash discrepancy
• Achievement of service quality targets
• Number of potential selling opportunity spotted by the job holder
• Number of audit notes and recurrence of audit notes
• Number of customers complaints and the recurrence of the same complaint
• Customer feedback surveys and pulse checks
• Number of remarks and recurrence of remarks in quality assurance individual reports

Teller Merghany Branch

Teller Heliopolis Branch