Business:
GBB Client Servicing
Open positions:
4
Role Title:
Associate – GBB Client Servicing
Global Career Band:
8
Location: (Country/City) :
Cairo
Shift Timing:
24/7 Rotational
Hiring Manager Name: Ahmed Hossni MAHMOUD
Recruiter Name :
Maha Nassar
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/hrsp?id=kb_article_preview&sys_id=0c6b11641b6a9810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC: IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
Why join us? (Overview of Dept./Function)
HSBC Technology and Services
HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.
Global Service Delivery
Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.
Purpose of Department
GLCM Digital Operations supports 50+ countries on e-Channels such as HSBCnet, and Connect off six +locations (Bangalore, Hyderabad, Taikoo Hui, Krakow, Mexico City, Kuala Lumpur and Cairo). Functional and operational support provided to the business covers end to end journey of the customers digital experience and is of varied complexity covering Contact Centers, General Processing and Project-Based Teams such as testing, implementation etc.
The GBB Client Servicing Helpdesk in GSC Bangalore & Hyderabad provides general knowledge, technical and consultancy support on generic product-related queries to Business Banking customers (turnover below US$6.5) from Canada, USA, India at first. The scope for the team will expand in 2021 to more markets.
The Opportunity: (Brief Overview of the Role)
What you will do: (List out Key Responsibilities)
What you will need to succeed in the role: (Minimum Qualification and Skills Required)
What additional skills will be good to have? (List out good to have skills and certifications)
The information contained in this job description is a true and accurate reflection of the job as specified.
Please go through the Applicant User Guide before applying to the advert-
https://hsbchrdirect.service-now.com/nav_to.do?uri=/hrsp?id=kb_article_preview&sys_id=0c6b11641b6a9810cec0553a2d4bcb2a
The number of position for this job is 4
You will achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Job Field: Operations
Primary Location: Middle East-Egypt-Egypt-Cairo
Schedule: Full-time
Job Posting: 21-Sep-2021, 16:45:43