JOB PURPOSE

To
perform planned callouts communicating specific messages at key points
during the customer relation with CIB and cross sell cards add-on
products.

Description

Callout Tasks

1.
Perform customers calls based on the pre-designed schedule and script
to educate, cross sell, build and maintain relations with the aim of
increasing customer satisfaction.

2.
Adhere to the pre-set quality standards to provide consistent and a
high quality service to all customers to enhance customer loyalty.

3.
Collect and handle customer requirements and feedback effectively and
efficiently which includes complains, card/statement delivery, and
utilization to be communicated with the relevant stakeholders.

4.
Maintain an average contacted rate for each call out activity assigned
to reach largest number of customers for the purpose of achieving sales
targets and enhancing customer relation.

Policies, Processes and Procedures

5.
Follow all relevant department policies, processes, standard operating
procedures and instructions so that work is carried out in a controlled
and consistent manner

Day- to-day operations

6. Follow the day-to-day operations related to own jobs in respective department to ensure continuity of work

Compliance

7.
Comply with all relevant CBE regulations, banking laws, AML regulations
and internal CIB policies and code of conduct in order to maintain
CIB’s sound legal position and mitigate any potential risks