الرئيسية / الوظائف / 2310 مشاهدة10 أكتوبر 2021


CLCU Agent at CIB - STJEGYPT



CLCU Agent at CIB - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo , EG

JOB PURPOSE


To
perform planned callouts communicating specific messages at key points
during the customer relation with CIB and cross sell cards add-on
products.


Description


Callout Tasks


1.
Perform customers calls based on the pre-designed schedule and script
to educate, cross sell, build and maintain relations with the aim of
increasing customer satisfaction.


2.
Adhere to the pre-set quality standards to provide consistent and a
high quality service to all customers to enhance customer loyalty.


3.
Collect and handle customer requirements and feedback effectively and
efficiently which includes complains, card/statement delivery, and
utilization to be communicated with the relevant stakeholders.


4.
Maintain an average contacted rate for each call out activity assigned
to reach largest number of customers for the purpose of achieving sales
targets and enhancing customer relation.


Policies, Processes and Procedures


5.
Follow all relevant department policies, processes, standard operating
procedures and instructions so that work is carried out in a controlled
and consistent manner


Day- to-day operations


6. Follow the day-to-day operations related to own jobs in respective department to ensure continuity of work


Compliance


7.
Comply with all relevant CBE regulations, banking laws, AML regulations
and internal CIB policies and code of conduct in order to maintain
CIB’s sound legal position and mitigate any potential risks

 

Qualifications

 

Qualifications and Experience:


• Bachelors degree of Commerce, Business Administration, Economics or of related


• Minimum 0-2 years of experience


Skills:


• Good Command of English & Arabic Languages


• Excellent Computer skills 


• Strong Communication skills


• Service oriented


• Problem Solving skills


• Negotiation skills"

للمزيد من الوظائف فى تخصص

Banking


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